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If you’re looking for a company you can trust to quickly and professionally repair your vehicle after a collision, you could turn to a company I trust: Rick Warner Body Shop in Salt Lake City. I trust the company because I’ve investigated their business practices, the way they treat their clients, and their longevity in the community. As a result, I am proud to endorse Rick Warner Body Shop, and declare them Gephardt Approved.
Rick Warner founded the company back in 1974, when Ford Motors really pushed their auto dealers to have a collision center. “Ford wanted all of their dealers to provide all the services the customer would need, from sales and maintenance, to collision repair,” owner Stan Roberts explains. “They wanted us to be a ‘one stop shop’ for our customers.” Over the years, ownership of the shop changed, and in 1995, Stan Roberts purchased the shop, having worked there from almost the beginning. “This place is like home to me,” he says. In fact, treating their customers like family has always been a top priority at Rick Warner Body Shop. “We have customers that brought their vehicles to us back in the 70’s, then their kids brought cars in as they got older, and now we are seeing grandkids of those original customers,” Stan says, with a smile.
When I asked Stan why these customers were so dedicated to Rick Warner Body Shop, he said, “It’s simple. Our people that work here make the difference.” "Fostering an environment of friendship is the secret," Stan says. “Once they work here, they never leave, unless they retire!” he laughs. Office manager Greg James tells me they celebrate every birthday and anniversary, hold company barbecues, and the entire shop shows up at every wedding. “It’s important for our employees to be happy, because if they’re happy and satisfied with the work environment. That happiness and satisfaction rubs off on the customer,” he explains. “This is the key to keeping people coming back.”
With 13 technicians, all with over 15 years’ experience, Stan tells me there isn’t much Rick Warner Body Shop hasn’t been able to handle over the years. “As long as we can warranty it, we’ll do it,” he says. "From all makes and models of cars, delivery trucks, to even repairing and painting bobsleds and helmets for Olympic national teams." “We had one team that shipped us their sled from Italy for repairs and paint because they knew we could do it for them,” he says, “and then we shipped it to Canada in time for them to compete in the Vancouver Olympics.”
The principles of complete customer satisfaction that Rick Warner Body Shop was founded on are still the same today, Stan says. “We provide 24 hour towing services, work with all insurance companies, detail every car we repair, and can even drop the vehicle off if the customer can’t pick it up,” he tells me. “We want to make sure things are done right the first time”
Technology is changing constantly and Stan says that staying on top of those changes, and staying competitive, is a priority at Rick Warner Body Shop. “All of our technicians are I-Car Gold certified, as well as CHIEF Frame Straightening certified,” he says, “and are experts at precision color matching.” Over the years, their customers have come to rely on Rick Warner Auto Body. “We’ve been in business for so long that our customers know we really mean it when we say ‘lifetime warranty’,” he says, “and we plan on being in business for a long time to come.”
So, there you go: Rick Warner Body Shop. Now you know what I know about this company. You know about their approach to customer service, the owner’s commitment to excellence, and to keeping up with current technology. Now you know why I trust Rick Warner Body Shop, and why I am proud to declare the company Gephardt Approved.
~ Bill Gephardt
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